Conflict resolution and the investigation of complaints are essential for the REDcert GmbH to ensure the reliability and integrity of the REDcert-EU scheme.

Protecting the REDcert-EU scheme from abuse is important to ensure that those who have invested time and resources in complying with the requirements of the REDcert-EU scheme are safely identified and their interests are protected. REDcert is interested in resolving conflicts through dialogue with the parties concerned before formal proceedings are initiated.

The complaint must be sent in writing, including all verifiable information, to the office of REDcert GmbH, clearly marked as a complaint via post or This email address is being protected from spambots. You need JavaScript enabled to view it.. The prerequisite for investigating a complaint is objective evidence and information that is as comprehensive and concrete as possible.

Anonymous indications or comments can also submitted here.

A detailed description of the complaint management system in the REDcert-EU scheme and its processes is published here.